Heike Roeder

Wealth experience and leadership from nearly 20 years in the Pharma Industry, in various companies and operational business areas, such as laboratory, commercial production, supply chain, clinical trial supply, training, process improvement, change lead and consultancy with regards operational excellence. I am a strongly believing in Connectivity, Creativity and Co-Creation as success factors striving for Excellence. - Connectivity as trigger for Innovation: Bring people with from different business Background, geographies, experiences and cultures together. Connect systems and data to gather new insight. Excellence as a culture an holistic approach for the organization/enterprise. it much more than operational excellence (process improvement, saving of costs and lead-time etc.), it has to cover behaviour, leadership, know-how ability and willingness to learn and change. Applying professional methodologies of operational excellence like lean/six sigma, project management and change management are a MUST. But the Human Factor is probably the most important and critical factor for successful change. Customer focus should be the key principle of any improvement project. Key Note Speaker since more than 10 years at international congresses about CTS, SOP and Training Management, Process Improvement and Operational Excellence, Change and Business Transformation Experience.