Jessica Helbling

Jessica Helbling is currently a Research Associate and PhD Candidate at the Division of Production Management at the University of St.Gallen (Switzerland). She holds a Master of Arts in Business Innovation from the same university. Within the institute, she is primarily responsible for Quality Management, Quality Control, and Quality Assurance projects and initiatives, overseeing Operational Excellence programs and maintaining close collaboration with regulatory authorities. Her research focuses on quality management and continuous improvement in regulated industries, particularly the pharmaceutical and MedTech sectors, aiming to integrate academic, industrial, and regulatory perspectives to develop actionable and scientifically grounded solutions. She gathers insights through individual projects, benchmarking exercises, and cross-company exchange groups. In addition to her academic work, Jessica is a qualified ISPE Operational Excellence Trainer, actively contributing to the implementation and advancement of Operational Excellence practices within the pharmaceutical sector.