Frequently Asked Questions

Please use this page to find answers to your immediate questions. We’ll continue updating this page to ensure you’re prepared for your virtual experience.

Pre-Event

One week prior to the conference, you will receive an email via the email you used to register for the conference containing all of the instructions on how to access the virtual conference.

On the morning of the event, you will receive a reminder that will contain similar information as the Know Before You Go email that you will have received one week prior to the event. This email will contain a link that will direct you to login for access to the virtual conference website. Here, you will want to proceed to the Agenda tab, and click Attend Session to enter the session. You will be able to access the sessions 15 minutes before the session starts. After each session, that Session Player will close and the event page will still be open.

The login link created is unique to each person who is registered for the conference. For every paid registration to attend virtually, only one device (computer, laptop, tablet, phone) will be allowed to enter the virtual conference.

You will need a device (desktop, tablet, or a mobile phone) that is connected to the Internet. Prior to the start of the virtual conference, you will receive an email providing detailed instructions on how to connect to the virtual conference website.

We recommend that you download Zoom Client for Meetings ahead of time - https://zoom.us/download.
The web browser client will download automatically when you start or join your first Zoom meeting, but we recommend that you manually download it prior to the conference using the link above. Although you do not need to download the Zoom application to participate—you can run the meeting in your browser by clicking “join from your browser” at the bottom of the page—the viewing experience is better through the app.

Can my computer or mobile device handle the virtual event?

Most up to date computers and mobile devices such as laptops, desktops, and handheld tablets are capable of running the virtual event for you. Once the Policy & Issues Forum event page is available, you will be able to perform what’s called a System Checker that will analyze your internet browser, internet connection, and network settings to be sure they are optimized for your viewing experience. If there is a warning issued by this System Checker, simply click on the Get Help button or call the support number provided so that we can get you fixed up and ready for the virtual event.

During & Post Event

On the morning of the event, you will receive a reminder that will contain similar information as the virtual conference instructions email that you will have received one week prior to the event. This email will contain a link that will direct you to the login and access the virtual conference website. Here, you will want to proceed to the Agenda tab, and click Attend Session to enter the session. You will be able to access the sessions 15 minutes before the session starts. After each session, that Session Player will close and the event page should still be open.

The agenda is currently available – view it now and start planning your virtual experience. Prior to the virtual conference, you will receive an email with your login details to access the virtual conference website. On the agenda page, you will be able to select the sessions you’d like to attend to build your custom agenda for the virtual conference.

The virtual conference format offers great flexibility. All sessions are recorded so you can come back and view what you’ve missed for up to one year after the conference.
Recordings will be available two weeks after the conference has concluded.

Yes! With all of the sessions you will be able to see a full video of the speaker along with their PowerPoint presentation. During each of the sessions, the Session Leader/Moderator will kick-off the session live with video and introduce the speakers. For each presentation, you will see the speaker and their PowerPoint presentation. At the end of presentations for that session, attendees will be an opportunity to engage in live Q&A with the speakers facilitated by the Session Leader/Moderator.

We encourage you to ask questions at any time using the Questions area of the Session Player. Questions are submitted to the Session Leader/Moderator and will be reviewed and placed into the queue for the Q&A sessions at the end of each session.

What 2021 ISPE Global Pharmaceutical Regulatory Summit events will be part of the virtual conference?

Sessions – Live Q&A opportunities at the end of each session, download presentations made available by the speakers directly in the Session Player, take notes directly in the session which will be sent to you via email after the conference, network with attendees during the session via the chat, and more!

There will be presentation and panel discussion sessions. For each session, the Session Leader/Moderator will kick-off the session live with video and introduce the speakers. Attendees will have an opportunity to engage in live Q&A with the panelists facilitated by the Session Leader/Moderator.

There will be broadcasted pre-recorded presentations, preceded by a live introduction and followed by a live Q&A.

Yes, you will be able to move from session to session similar to as you would during an in-person conference. Not able to make it to all of the sessions? We have you covered with access to all of the sessions on demand for one year after the conclusion of the conference.

Within the virtual conference platform, there is a “Technical Support” option in the navigation that will connect you with a live person to troubleshoot any technical issues you’re experiencing during the conference. In addition, in the Session Player, there is a “Technical Support” box to connect you directly with a tech to troubleshoot any issues you’re having viewing the broadcast of a session.

Exhibit Hall

Will there be an Exhibit Hall?

Yes, there will be a virtual exhibit hall called the ISPE Product Showcase. Click on the ISPE Product Showcase button in the event navigation to view the showcase of exhibitors.