FAMAR's Path to a Paperless QMS in a Dynamic CDMO Landscape

FAMAR, a leading European contract manufacturing and development organization (CDMO), embarked on a significant digital transformation journey to implement electronic quality management systems managing crucial operational processes such as documents, training, auditing & suppliers, across its geographically dispersed multiple-site organization. As part of a broader initiative to streamline processes and enhance efficiency, a cloud-based SaaS solution was selected, and a phased roll-out strategy was adopted. While the transition to a paperless system promised significant improvements in compliance, document management training efficiency, and auditing pro-activeness, it also presented considerable challenges, particularly around user adoption, digital literacy, CDMO complexity given different customer demands and infrastructure limitations. This presentation will detail how FAMAR tackled these challenges, from change resistance to overcoming technological barriers, the strategies implemented for employee engagement, and awareness campaigns enrolled.