Companies are seeking to digitize, digitalize, and transform their business processes and organizations. Now more than ever, organizations must seek boundaryless data, information and knowledge flow to ensure their colleagues have the knowledge they need to make timely and informed decisions. Linking with the ICH Q10 enabler of Knowledge Management, this session will holistically: 1)Share the concepts of knowledge management to enable knowledge flow 2)Offer how organizations may think differently about ways of working, new roles, and organizational constructs in a digitalized world to enable information and knowledge flow. Note this will be further discussed in the Fireside chat with Teresa Minero and Heike Roeder in the following talk. 3)Considerations for digitizing and improving processes, within the PQS and the business; how we might capture and harness the ‘know how’ from our people in our processes?